Michael Hill

Reviews of Michael Hill

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  Adam Young Added July 03, 2023

  ★ ★ ☆ ☆ ☆
  I bought a gold bangle for a Christmas gift. The service was really good on the day but I didn’t realise she had sold me a faulty bangle as the clip was bent and didn’t work. It wasn’t cheap so upon returning it, they tried to come up with every reason under the sun not to refund it when it is clearly on their policy that they have to. Eventually was able to return it, but it’s made me question shopping there in the future.
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  Mike Sellas Added July 01, 2023

  ★ ★ ★ ★ ★
  I have shopped here many times. Every time has been a genuine pleasure. Sure I have had to wait sometimes to be served and yes there are delays for orders (due to Christmas etc).
  However, these sales people are always working hard and doing best they can.
  I have even been there once when they had rude, yelling customers. And yet they still do their job really well.
  Thank you
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  Sofitness Added June 30, 2023

  ★ ★ ★ ★ ★
  Mel the sales assistant is super nice and lovely, she made my experience warm, by remembering my name and having conversations with me while waiting to pay, and offering to show me more items. I would like to see her praised
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  Tawa Added June 28, 2023

  ★ ☆ ☆ ☆ ☆
  My Fiancé bought me a white gold bracelet for my Birthday. Although it had been previously semi-repaired by the Warringah branch, it had new problems. The links had unraveled in two spots: one needed soldering, while the other had not broken completely, but needed soldering to prevent it from breaking too.
  I was deeply disappointed when I discovered that after having the bracelet for 4 weeks, the jeweler had only managed to solder one section. To add to this, when I went to measure the bracelet, I found that it had lost 1cm of gold. Then, to top it off, I noticed that there was a new, sharp edge on one of the links in a totally different spot from the unraveled links. This was simply unacceptable and I now have serious doubts about the quality of service provided by MH.
  *Update: I got the bracelet back - they corrected the sharp edge but still hadn't soldered the unravelling links. Its beyond a joke!
  I took it up with their Customer service team online - who advised I take back into the store to be soldered! At this point it would've been easier to just replace it! I will be going to Fair trading.
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  Amaanat Sahota Added June 16, 2023

  ★ ★ ☆ ☆ ☆
  I visited Michael Hill Chatswood Store to get my bangle size measured. While I was being served, I had Sales Manager Jeannette Doolan approach me and tell me that “we don’t do this here” and gesture for me to essentially leave the store. I found her attitude incredibly dismissive and rude given that she hadn’t even tried to understand what I was after. I asked “you don’t help your customers figure out their sizing?” to which she went quiet and said nothing. I came back to the store later on and was told by her that she was too busy to serve me, whilst the shop was empty and I was the only customer there. She told me she only had time to serve if I would purchase jewellery and didn’t have time to help me with sizing. I have been to Michael Hill many times and purchased jewellery in the past. I would like Jeannette Doolan to know that building positive customer relations helps drive sales and contributes to the long term success of a business. I do not appreciate how I was treated in this instance. I felt disrespected and will not be returning. You have lost a valuable customer who has shopped at your store over many years.

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Engagement Rings, Watches, Necklaces & Jewellery - Michaelhill.com.au
Shop Michael Hill's exquisite range of diamond engagement rings, diamond jewellery, earrings, watches, bracelets and charms at Michael Hill Australia.